Hi metalmancpa, welcome to the community.
This is not a known issue so I have opened a support ticket for you so Support can gather troubleshoot the issue with you and gather more details.
I have the exact same problem. Please help!
Hi nikzum, welcome to the community.
Do you have 2 monitors connected to the computer you are accessing?
Yes, I have two monitors at each location.
Thank you. I checked the support ticket comments for metalnancpa and they did not have actual monitors connected, so I would recommend calling our toll-free support if possible so they can investigate your issue directly.
Ok. For reference, it happens every time without fail when I log in. For the first 5 minutes, I can only access one screen. There is no option to connect to the second screen. But then at around that 5 minute mark, the screen flashes about 5 or 6 times slowly, and then it gives me the option to change monitor settings to 2-screens.
