Forum Discussion

glaroche's avatar
glaroche
New Contributor
3 years ago

Disconnected, Your connection to the remote computer has been lost

Windows 10 - 64bit

I have been using Logmein for many years from my home office into my main office workstation and it has always worked. Just this week all of the sudden I get this error.

 

The machine shows on-line

I click it and it says "Please wait while a connection is established"

It establishes and then asks me for the ID and PW to connect (which is at my office)

As soon as I put it in, I get

 

"Disconnected, Your connection to the remote computer has been lost"

repeat over and over and over.

 

I have had to connect via AnyDesk which doesn't provide the options as my logmein.

 

Can you please assist?  I've tried disabling AVAST and nothing... I've disabled SSL Scanning from Avast, nothing..  My logmein

worked fine until Wednesday 11/24/21.

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    glaroche  Have you performed a full re-install of the LMI desktop endpoint there?  If so, can you please confirm the affected software version? 

    • glaroche's avatar
      glaroche
      New Contributor
      3 years ago

      Thank you! I was almost sure I removed and reinstalled on the Host.

      To be sure, I did it again and I'm back up and running.

      Thank You