Forum Discussion

TPW2205's avatar
TPW2205
New Member
5 years ago

Connection Issues

We have high speed internet at both the host and the remote computer but have been having serious connection issues where the connection is locked for 30 seconds or more before the session resumes. How can we figure out where the problem is? How do we know if it's the remote or the host ISP?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    TPW2205  To determine the source of the slow-down, I suggest testing your client connection through a different network all together.  Or, if you're on WiFi at the client side, try a direct LAN connection instead.