Forum Discussion

Khaos_Storm's avatar
Khaos_Storm
Active Contributor
3 years ago

Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

I am having an issue with LogMeIn, that seems to be hitting more and more of my machines. I have 87 computers at 5 sites. All 87 have been working through LogMeIn, and then last week we had one com...
  • slimjim1's avatar
    slimjim1
    3 years ago

    JLSantos I managed to figure out the issue myself.  After uninstalling Citrix Workspace and rebooting,  Logmein magically worked again.  Even the inability to stop/restart the service was fixed.  

     

    I found it from looking into graphics drivers as the only thing different about this PC was that it had an old dedicated graphics card.  I noticed in device manager that Citrix had it's own entry under display adapters listed as "citrix indirect display adapter".   I remember Logmein used to use it's own mirror driver that showed up in Device Manager so I took a wild guess that it was interfering with whatever Logmein does to tap into graphics drivers.  Perhaps it's seeing that device as a display out and tries to get a feed from it only to fail since it isn't a real display device.  This isn't a solution because I still need Citrix Workspace but this should point Logmein in the right direction.  Going to reinstall Citrix Workspace and see if I can replicate it.

     

    Update: Reinstalling Citrix workspace didn't bring back the issue.  But it also didn't install the "citrix indirect display adapter" that I saw earlier.  Worth noting that I had manually uninstalled that driver within Device Manager before removing Citrix Workspace so that driver specifically might be the cause of the issue.

     

    Update 2: Seems to be related to Citrix Screen Casting which is part of Citrix Workspace.  

moulinb's avatar
moulinb
Visitor
3 years ago

Hi,

I recently cannot access anymore to my computer with remote control.

Each time I have an error (probably a timeout) at the "verify identity" step wich says me "The computer is already in a remote control session" but it's not.

I tried to uninstall, reboot and re install logmein but I have the same error.

After this error, I cannot stop the logmein service (from the control panel) and the session stay active.

I have to reboot the computer to stop the active session.

Did someone already have this error?

Thanks.

Benoit.

  • jporche's avatar
    jporche
    New Member
    3 years ago

    Having same issue.......was working perfectly until a week ago.  All others in our corporate account still able to get access except for my office machine.  Tried multiple client terminals but it shuts down at "verify identity" and says there is already a session in progress.  Cannot get it to disconnect