Bring Back All Color Quality Options
Starting about a couple weeks ago, when I connect to client computers there are only the 3 highest color quality options available to select. There used to be 6. Typically I would set the q...
Forum Discussion
Ericatdmi I apologize for any confusion. We did recently change the color options for LMI Pro, and the details can be found within the latest release notes (updates coming again on this topic soon). Typically higher resolution settings are preferred by customers, but I understand if the change took you by surprise.
We will be updating the knowledgebase to reflect these upgrades as well. Thanks for your patience while we fully document.
So the lower quality options are gone for good? That's disappointing. The lower quality options made a significant difference in connection performance when working with clients that have poor internet connections. Seems like it would be easy enough to leave the options in place for those that need it.
Please pass on my thoughts to whom it may concern. I'd love to get the lower quality video options back.
I understand that Higher quality settings are perferred by customers but only when bandwidth permits....
All you have succeded in doing is elminating the ability to utilize your offering on slow locations.
It is now basically unusable on 75% of the 13,000 locations we utilize you for.
This change is complete garbage and was not thought out very well.
"Upgrades" what a load of BS.
AshC, I'm not mad at you as you were not the one to implement this change, it has just made our lives a living hell.
This is not acceptable as we have several machines on networks with less than ideal bandwidth. Our customerbase is well over 10000 machines. We never use the higher resolutions because we are remotely supporting these machines - not streaming video or gaming. Please add black and white back to the options.
I too am disappointed with this change. I don't see any reason why the lower color quality settings had to be removed simply because some customers use the higher quality settings. From a support perspective, it makes resolving issues remotely much more difficult due to the lag alone. This change literally makes my job harder.
This is a disappointing update as the higher-resolution settings slows down performance for our remote sessions. I see no reason why the lower-resolution options couldn't have been left in. Would be great if they can be brought back.
Yup this just made my job harder. I always ran on the 2nd lowest color settings. Now it's significantly laggier and less responsive no matter which option I use, and I have a decent connection on both ends. Bad change.
Where are we at on this? This is causing issues for myself and my team to perform our duties and roles. We access hundreds of locations, many of which have low bandwidth, and the missing B/W feature is causing serious issues with productivity. When can we expect this to be resolved?
Just adding my voice to the mob - I absolutely need a lowest-possible-bandwidth option for remote sessions. Why this was removed (or if it's still there, it's not obvious) I can't even imagine. The stated reason in the official reply is more than a bit absurd. I mean, I'm sure you guys collect usage data, right? That should have indicated eliminating a low-bandwidth option was a bad idea. If it's actually still then making it hard to discern was still a bad idea.
- Bring back the lowest color, really here in Mexico the connections are very slowly and Logmein with black or lowest color are incredible, really if you dont come back that option I move for another software like TeamViewer that is better and faster
This has had a major negative inpack on us using LogMeIn for remote connections as well. This is a major step backwards which I really cannot understand? When will you re-impliment having all the otions available? Should I submit a support case as well?
Also of note is the documentation reflects the changes and makes reference to selection "Automatically detect" option, but it's no longer available either.
This was marked as the solution? The issue is still present. Black and white is still missing.
