Forum Discussion

Chris_CGN's avatar
Chris_CGN
New Contributor
5 years ago

Webinar Registration Link now leads to my cloud recording?

Hey there. If someone clicks on the GTW-registration link after the webinar has ended, they can view the recording. But i dont want that ... So, how can I prevent customers from seeing my recordings?...
Problem
Question
  • AshC's avatar
    AshC
    5 years ago

    Chris_CGN  The only way for an old registration link to lead to a cloud recording is if that scheduled webinar had checked the feature for 'send new registrants to the recording' on the emails customization section. 

     

    ** We plan to change the default behavior for this in the future.

AshC's avatar
AshC
Retired GoTo Contributor

Yes, when unchecking that Registration setting "new registrants view recording", it should discontinue the Online Recording connection with the original registration form so that new Registrants receive "This Webinar has ended" messaging on the website.

ManuGarcia's avatar
ManuGarcia
New Contributor
7 years ago

Just like some other people with the same issue have mentioned, that box has never been checked.

    • RosieMc's avatar
      RosieMc
      New Contributor
      7 years ago

      @AshC I clearly stated that this function had a bug earlier in the thread on 01/02/2018, I was advised that this would be fed back to the team therefore I assumed that it would be fixed, as it is a nuisance to have to keep reminding our users to manually go into the webinar settings after the webinar has taken place and manually delete the recording so that new registrants cannot view it. As advised previously, we use manual approval for some of our webinars, however this bug allows new registrants (for the manually approved past webinars) to view the recording if the link is not deleted.

      I have been advising our users that LogMeIn are looking into this issue, so could you please advise on the status of this?

       

      Thanks,

      Kind regards,

      RosieMc