Forum Discussion

SoniaDW's avatar
SoniaDW
Active Contributor
4 years ago

Strange behavior: audio from user how left the session

Hi all, something strange happened during our last session.   The only mic turned on was the panelist's but during his presentation all the attendees could here another voice. After some time it t...
  • Chris Droessler's avatar
    Chris Droessler
    4 years ago

    You said "by mobile phone (gotowebinar app). "  If this person used the GoToWebinar app, then the name should be in the Attendee list.

     

    If this person joined using only a telephone, and had the Panelist Access Code, then the name will not show up in the Attendee list, and you can do nothing to mute or dismiss.

     

     

     

     

Chris Droessler's avatar
Chris Droessler
Respected Contributor
4 years ago

You said "by mobile phone (gotowebinar app). "  If this person used the GoToWebinar app, then the name should be in the Attendee list.

 

If this person joined using only a telephone, and had the Panelist Access Code, then the name will not show up in the Attendee list, and you can do nothing to mute or dismiss.

 

 

 

 

  • SoniaDW's avatar
    SoniaDW
    Active Contributor
    4 years ago

    Now I understand,  the user was connected only with telephone using Panelist Code.

    This fact scares me a lot! A person connected in this way is unmanageable by Organizers...

     

    Thanks for your reply!