Forum Discussion

StijnBerkmortel's avatar
StijnBerkmortel
Active Contributor
4 years ago

Registration notification mail

Previously I would get an email notification when somebody registers for my webinars. Now I am not receiving the notification emails anymore. I tried toggling the setting from 'no notification mail' ...
  • AshC's avatar
    AshC
    4 years ago

    StijnBerkmortel  We just checked again, and found your email address was returning to sender all of GoToWebinar's communication attempts.  If your IT department has confirmed there's no internal block there, you may try sending another email now to confirm the delivery success.

StijnBerkmortel's avatar
StijnBerkmortel
Active Contributor

AshC in the meantime I did have contact with our IT department and they notified me that the notification e-mails are not being blocked by our mail server. As a matter of fact, my colleagues do (and did) receive e-mails of GoToWebinar with a confirmation of their registration.

 

So it seems that mails are just not being sent from GTW to my e-mail address. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

StijnBerkmortel  We just checked again, and found your email address was returning to sender all of GoToWebinar's communication attempts.  If your IT department has confirmed there's no internal block there, you may try sending another email now to confirm the delivery success.

  • StijnBerkmortel's avatar
    StijnBerkmortel
    Active Contributor
    4 years ago

    I now indeed receive the e-mails again. Thanks!

    Is there a possibility to explain what fixed the problem on your side via a DM? Gave it a reason why all communications returned to sender? 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      It appears there was a block or automatic return within your email system.  I'm not sure if this was caused by too many users within the domain receiving similar communications that triggered an alarm, but this can sometimes happen when multiple, simultaneous webinar emails are received.