Forum Discussion

K21Academy's avatar
K21Academy
New Contributor
2 years ago

Recordings being stopped

The meeting was being recorded but after the break (when the recording was paused) the organizer resumed the recording and it showed the 'Recording in progress' while hovering over the recording butt...
  • KateG's avatar
    KateG
    2 years ago

    K21Academy thanks for sending me your information and for bringing this experience to our attention. Our team reviewed the session log files on our side and it showed a double click start/stop happened which resulted in the recording failing to resume and why only half of the recording is now available. Going forward to ensure your recording resumes, only click once and check that the record icon is illuminated. 

glen_beckwith's avatar
glen_beckwith
New Contributor
2 years ago

Let me know if you have recovered your recording,  I am also having this problem when we were recording our presentation. 

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    glen_beckwith welcome to the GoTo Community. Can you provide more details about your experience? How often does this happen? Is the entire meeting not recording or just part, if partial does it occur after you pause the meeting?