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Alberto1's avatar
Alberto1
New Contributor
4 years ago

Pixelated video

Hi, I have a few rooms with the same computers and same webcams, everything set up the same. Now a I have bought HD rotation conferencing cameras. In all the rooms the video is perfect, but in two r...
  • AshC's avatar
    AshC
    4 years ago

    Alberto1  I'm not sure if you've tried swapping out one of the affected PCs there?  It could be the way the HD is processing the webcam input, or just the connection at that station.  This would be a good test to isolate the problem.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Alberto1  I'm not sure if you've tried swapping out one of the affected PCs there?  It could be the way the HD is processing the webcam input, or just the connection at that station.  This would be a good test to isolate the problem.

  • Alberto1's avatar
    Alberto1
    New Contributor
    4 years ago

    Hi AshC,

     

    I did not try that. I will and I'll give you feedback.

    Thanks!!

  • Alberto1's avatar
    Alberto1
    New Contributor
    4 years ago

    AshC thanks, you gave me the solution. I swiped the PCs and it worked! So what I have done in the two PCs it was not workin is format them (actually they were needing it). So now they all work properly. Thanks millions!!

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      That's great to hear!