Forum Discussion

wdseelig's avatar
wdseelig
Active Contributor
4 years ago

Phone calls placed in queue

I have users who say that when they try to phone in to a gotomeeting their call is placed in a queue and they are never connected to the meeting.  This occurs in spite of the fact that other users ha...
  • wdseelig's avatar
    wdseelig
    4 years ago

    GlennD says my users are making mistakes.

     

    My users swear they are not.

     

    If I can figure out how to do so, I'll see if I can debug access issues with the users who are having problems.

GlennD's avatar
GlennD
GoTo Manager

Hi wdseelig

 

The most common reason for some attendees not ending up in the conference call while other do, is that they miss dialed the Access Code and skipped the verification when it is read back to them to confirm or did not realize they had entered it incorrectly.

 

 

wdseelig's avatar
wdseelig
Active Contributor
4 years ago

GlennD says my users are making mistakes.

 

My users swear they are not.

 

If I can figure out how to do so, I'll see if I can debug access issues with the users who are having problems.