Forum Discussion

reGTM's avatar
reGTM
Active Contributor
5 years ago

Local Recordings Don't Capture Webcams

WHY don't local recordings capture webcams?  
  • GlennD's avatar
    GlennD
    4 years ago

    Hi,

     

    The reason we do not include the HD webcam feeds in local recordings is that it requires too much processing power which impacts hosting and presenting the meeting. While some customers may have a new and very powerful computer that is up to this task, there is no way for us to ensure that is always the case. When we have tested this approach we have seen failed recordings, distorted computer audio etc.

     

    With Cloud recording none of this is an issue for the organizer and we are also able to provide features like transcription, so there are no plans to add local webcam recording at this time.

     

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi reGTM 

Webcams use a different type of video feed than desktop screen sharing, and can only be recorded using Cloud Recording (currently available on GoToMeeting Business and Enterprise plans).

  • arhiteshparmar's avatar
    arhiteshparmar
    New Contributor
    5 years ago

    Hi

    in 14 days trial period

    are webapp based recording allowed to record a meeting

    as i am seeing option that recording is not allowed for this meeting

    thanks

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 years ago

      Hi arhiteshparmar,

       

      If your account settings have Cloud Recording enabled you can record a meeting that you are hosting using our Web App in the browser. This does require you have a Business or Enterprise level plan.

       

    • FinepBrasil's avatar
      FinepBrasil
      Active Contributor
      4 years ago

      Agreed . Hope LogMeIn include Webcams Sharing to Local recording video files.

      • GlennD's avatar
        GlennD
        GoTo Manager
        4 years ago

        Hi,

         

        The reason we do not include the HD webcam feeds in local recordings is that it requires too much processing power which impacts hosting and presenting the meeting. While some customers may have a new and very powerful computer that is up to this task, there is no way for us to ensure that is always the case. When we have tested this approach we have seen failed recordings, distorted computer audio etc.

         

        With Cloud recording none of this is an issue for the organizer and we are also able to provide features like transcription, so there are no plans to add local webcam recording at this time.