Forum Discussion

CarolJenkins's avatar
CarolJenkins
New Contributor
2 years ago

Issue with Installing GoToMeeting: Error 1722 and Failed Installation of Version 10.19.19950 and 10.

Hello, I am unable to install GoToMeeting version 10.19.19950 or 10.17.19796. However, the installation of the old package version 10.4.15939 is successful. The error message I receive during...
  • KateG's avatar
    KateG
    2 years ago

    Hi CarolJenkins, error 1722 is an error associated with Windows Installer. The Microsoft Community recommends the steps below.   Please note that Citrix doesn't meet system requirements, which may contribute to this. 
     

    Method 1:  Check if the Installer Service is running. To do so, follow these steps.

     

    a.        Click Start, Click Run and type “Services.msc” (without quotes) and press Enter.

    b.       Double-click Windows Installer.

    c.        Set the Startup type of Windows Installer to Manual.

    d.       Click Start to start the service. Note down the error message if any. Click OK.

     

    Method 2: Reregister the Windows Installer. Follow these steps for the same.

     

    a.           Quit all Windows programs.

    b.           Click Start, All Programs, Accessories and click Run. Type “msiexec /unregister” (without quotes) in the Open box, and then click OK.

    c.           Click Start, All Programs, Accessories and click Run. Type “msiexec /regserver” (without quotes) in the Open box, and then click OK. Restart your computer.

     

KateG's avatar
KateG
GoTo Moderator
2 years ago

Hi CarolJenkins, error 1722 is an error associated with Windows Installer. The Microsoft Community recommends the steps below.   Please note that Citrix doesn't meet system requirements, which may contribute to this. 
 

Method 1:  Check if the Installer Service is running. To do so, follow these steps.

 

a.        Click Start, Click Run and type “Services.msc” (without quotes) and press Enter.

b.       Double-click Windows Installer.

c.        Set the Startup type of Windows Installer to Manual.

d.       Click Start to start the service. Note down the error message if any. Click OK.

 

Method 2: Reregister the Windows Installer. Follow these steps for the same.

 

a.           Quit all Windows programs.

b.           Click Start, All Programs, Accessories and click Run. Type “msiexec /unregister” (without quotes) in the Open box, and then click OK.

c.           Click Start, All Programs, Accessories and click Run. Type “msiexec /regserver” (without quotes) in the Open box, and then click OK. Restart your computer.