Forum Discussion

luigermat's avatar
luigermat
New Contributor
5 years ago

Have Pro GTM video not recording

I have read a lengthy thread, watched videos, and checked out the support center. My recording is showing a black screen although most of the audio works fine. (In the beginning is cut off a bit...i...
  • AshC's avatar
    AshC
    5 years ago

    luigermat  If you're attempting to record a webcam feed, then this is only available with Cloud Recording currently.  Both the Business and Enterprise subscription levels offer these features. 

CharlieW's avatar
CharlieW
Visitor

I am only getting audio on my GTM call recordings playback.  How do I get video?

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi Charlie,

If you are referencing webcam sharing, then this is only recorded when Organizers use the Cloud Recording functionality.

  • TommasoRusso-TS's avatar
    TommasoRusso-TS
    Active Contributor
    3 years ago

    I beg your pardon, may be I don't understand English, in https://support.goto.com/meeting I read: "When a meeting is recorded, the presenter's screen, the audio conference, and any shared applications are included." If the final MP4 file would include MY GTM screen when I record, this would be enough for me.  But my mp4 files contain only audio and windows of shared application, when none of my apps are shared the record shows a grey screen with some microphones in black. What do you mean by "webcam sharing"? Images of other partecipants that I see on my screen? Where is it writtten that I cannot record what I see on my screen with a Pro subscription, and that I had to choose Business or Enterprise subscription to obtain such a basic fuctionality?

      • TommasoRusso-TS's avatar
        TommasoRusso-TS
        Active Contributor
        3 years ago

        I still cannot understand.

         

        I've subscribed a professional plan to remain in contact with a cultural association. Sometimes we invite to our meetings some competent person (university teachers, members of Parliament... next will be a judge of the Constitutional Court ) to speak to us on some complex topic. Last time I tried to record his speech to publish it on Youtube, but what I obtained is an mp4 file containing only his voice with a background image, not his mimic. I can send you the file if you want.

         

        Looking in this forum I've read that what I desire can be obtained recording on the cloud, that is allowed only to subscribers to Business or Enterprise plan. But now you say that I don't need to upgrade for any audio or video enhancements.

         

        So, in wich way could I obtain a movie of a partecipant with audio and video?