Forum Discussion

CurtCruver's avatar
CurtCruver
New Contributor
3 years ago

giving mouse and keyboard control

I find it aggravating that you cannot give mouse and keyboard control to anyone that does not have the GoTo app installed on their computer and has to use the browser.  We work with many clients in many industries and rarely are they GoTo customers so, this fucntionality is often not available to us with undermines the potential power of collaboration.  I was told by your tech support that this has always been the case--I call BS.  We have been an early adopter of GoToMeeting all the way back to when it was it's own company.  And I know that this was not always the case.

 

From our perspective:  We have committed to using this product for our video meetings yet because it does not have this very important collaboration tool for the browser user we are now forced to rethink our choice for video conferencing.   When we have to ask our clients to install software on their machines to maximize our interactions.  This puts us at a dis-advantage.

 

From your perspective:  We are consultants with a wide variety of clients and there exists opportunity there for you (GoTo Provider) to gain free marketing and advertising  every time we introduce one of our clients to your product.  However, when they are limited by arbitrary feature limitations it undermines that experience and spoils your brand to potential customers.  The result usually is:  "lets just use Teams" or "lets just use Zoom".  ...and you've lost a potential customer. 

  • Bosand's avatar
    Bosand
    Active Contributor
    2 years ago

    Same here.  It was one of the main features for us on GTM.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi CurtCruver, welcome to the community.

     

    I can confirm that our support representative was correct, the attendee giving control of their computer has always been required to join the meeting using the GoToMeeting desktop software.

     

    Originally the web app was introduced to support attendees in locked-down environments and those that did not want to install software to attend a meeting, but being browser-based it had some limitations. Chrome has improved a lot since then, so I am checking with our team to see if granting remote access from the web app is on the current roadmap.

     

     

     

    • deBestMeetings's avatar
      deBestMeetings
      Visitor
      3 years ago

      Hi GlennD,

       

      When will the ability to give mouse and keyboard control be available in the new GoTo app. I'm using GoTo 3.27.1 on macOS 12.4.

       

      I'm a daily join.me user for my job and am looking for the same functionality on GoTo.

       

      Thanks in advance.

       

      Rich dG 

      • BrettUT's avatar
        BrettUT
        Active Contributor
        2 years ago

        Since this new design, 100% of my calls have turned into an absurd process of banging everyone's heads against the wall to try and make the basic 'give control' function work.

         

        In talking with support, we went into settings and disabled the ability for people to join via the web, but that solved nothing.

         

        The problem is that when you send a link to a client, or they join from a meeting with that link,  what GoTo is pushing as the downloader is the older GoToMeeting installer (orange icon w/ white asterisk).  

         

        What your clients have to do is install the new GoTo for Windows app so that they can properly give control.  

         

        As Glenn mentioned, you as the organizer cannot request control right now, but if your attendees have installed the new correct app, the control process does work.

         

        GoTo support says that they are still working on the program - I mean, sure, but I know I've been dealing with this control mouse/keyboard issue for at least 6 months and they need to stop including the wrong installers which is what I think has turned all of my meetings into an apology session for this program that can't work properly.