Forum Discussion

Natashausman5's avatar
Natashausman5
New Contributor
5 years ago

Cancel automatic renewal

I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april
  • AbdulTaifour's avatar
    AbdulTaifour
    Visitor
    2 years ago

    Hello support team,

     

    i have the same issue, I would like to cancel to auto renew on my subscription but the check boxes are greyed out.

     

    I tried to follow you instruction in the solution here but could not find any possibility to contact the support.

     

    Who can help me here?

     

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi AbdulTaifour,

       

      There is a Contact Support option on the side of every support article, please click on Contact Support and follow the directions and they will be able to assist you.

        

  • gimy's avatar
    gimy
    Visitor
    4 years ago

    cant find any customer support for cancellation on the automatic renewel  for my gotomeeting acc !!!

     

    Need help 

  • ssteiger's avatar
    ssteiger
    New Contributor
    4 years ago

    Hi, my subscription got automatically renewed. I am very unhappy since we haven't used goToMeeting in the past 8 months (due to essential missing features).To just renew subscription without even noticing again about it is just scam style. I directly cancelled and I expect to be refunded for the whole year. Also to call Customer support or to even find any contact except this community is so user unfriendly. Thanks for getting back to me and refund my plan. 

    • GlennD's avatar
      GlennD
      GoTo Manager
      4 years ago

      Hi ssteiger 

       

      GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.

       

       

      • PawełKata's avatar
        PawełKata
        New Contributor
        3 years ago

        i want cancel automatic renewal and close account - i attached my view, i can't make it by myself. I try to call support but in my country (Poland) no one answer 

  • Jnpm's avatar
    Jnpm
    New Member
    5 years ago

    We have paid subscription GoToMeeting plan, which got auto renewed three month back unknowingly.
    Need to know what is the process to apply for plan cancellation and payment refund?

    Moreover, I'm locate in Taiwan, which phone number can I call?

    Appreciate quick response.

     

     

    Regards,

    Amin

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 years ago

      Hi,

       

      I see that our support team has already resolved this issue for you. Most GoToMeeting customers can cancel their plan online at any time and their account will expire at the end of their current plan period. 

       

      • ElizabethHutch's avatar
        ElizabethHutch
        Active Contributor
        5 years ago

        Sorry to jump on this thread but I can't find out where else to ask. I want to cancel my automatic renewal and the three dots at the top right don't do anything and won't open the options to cancel. Can you help? 

  • Coline_EPA's avatar
    Coline_EPA
    New Contributor
    5 years ago

    Hi,

    I currently have a yearly GTM Pro Account , which is ending in August. If I were to terminate this subscription, would it be effective immediately on my account, after the August invoice? Or is there a notice / specific process to follow to unsubscribe?

     

    Thank you and best regards,

     

    Coline

     

  • Gmorrissey's avatar
    Gmorrissey
    New Member
    5 years ago
    I ussed the wrong email adress when making a subsctiption. I was making it for my dad and used an outlook.com instead of a hotmail.com and didn't realize it until later and the password says it isn't right so i can't get onto it.
  • mlsandreas's avatar
    mlsandreas
    Visitor
    5 years ago

    i subscribed today but i want to cancel my subscription, i cant find any info , email etc , just a phone but no number for my country

    • HTX-1's avatar
      HTX-1
      New Member
      5 years ago

      I have the same issue. I have sat on hold for hours and no one is able to answer calls. There is a button to cancel through the website but it is greyed out. 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        Hello, 

        I apologize for the support delays during these times of incredible demand.  If you don't see the ability to disable your GoTo subscription renewal online, please click my Community name to send a private message with your login email address.

  • Rami-Innovation's avatar
    Rami-Innovation
    Visitor
    6 years ago
    Hi Folks,

    I have subscribed for one year pro plan and need to stop auto renewal for the next year, the first thing i need steps to disable auto renew as i dont find them in my account Rami@idit.sa and can not contact customer support on toll free as i am based in middile east.

    Secondly, will turn off renwal stop auto renewing for next year or stop my subscribtion plan for this year
    • nancya's avatar
      nancya
      New Member
      4 years ago

      It is apparent from talking to support that that the LogMeIn company, which provides me with two services, GoToMeeting and LogMeInPro, has no intention of getting rid of auto renewal and, in addition, will not notify you when your renewal is about to occur and has a policy of refusing to give you a refund once a payment has been made.  

       

      The alleged "option" is to log in an cancel your account so that on your renewal date, your account will be canceled.  They make no promise to notify you that you account is about to be canceled.  It is also not clear when you set up to cancel the account, that it will not cancel the account immediately because that is not explained on the area of the site where you cancel the account.   I only learned this is not the case from talking with the support person,

       

      This service is relatively expensive.  The quality of the product is good, but I am seriously considering looking for a different service because of the arrogance of this company.  No other company that I deal with, even those with autorenewal, refuse to even notify you that you account is about to be renewed.