I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april

Hi ssteiger GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.

Cancel automatic renewal | GoTo Community

Gmorrissey
New Member
5 years ago
I ussed the wrong email adress when making a subsctiption. I was making it for my dad and used an outlook.com instead of a hotmail.com and didn't realize it until later and the password says it isn't right so i can't get onto it.
GlennD
GoTo Manager
8 years ago
Hi Deborah,

If you click on Contact Us and then Call Support you will see our toll-free phone numbers.
AshC
Retired GoTo Contributor
8 years ago
Hello Bader,
If you're having any trouble disabling your GoToMeeting subscription renewal, feel free to contact us at your convenience directly by phone.
carlos21
New Member
8 years ago
I need to cancel my account, but I can not see the button. The main reason is that I want to erase my data from the credit card. czzzzzz@ddddder.com
- Michael16
  Retired GoTo Contributor
  8 years ago
  Hi Carlos, our support team can cancel and purge your account from our system; we just need to verify you are the account holder before we can do so.
  
  Please give our 24/7 support team a call at your earliest convenience and one of our agents can assist.
- Richard Loomis
  New Member
  8 years ago
  This reply was created from a merged topic originally titled What happens if you need to cancel a prepaid account?.
  
  If you buy an annual subscription and then need to cancel it, do you get a refund?
Rami-Innovation
Visitor
6 years ago
Hi Folks,

I have subscribed for one year pro plan and need to stop auto renewal for the next year, the first thing i need steps to disable auto renew as i dont find them in my account Rami@idit.sa and can not contact customer support on toll free as i am based in middile east.

Secondly, will turn off renwal stop auto renewing for next year or stop my subscribtion plan for this year
- AshC
  Retired GoTo Contributor
  6 years ago
  Hi Rami-Innovation ,
  
  While you cannot cancel your account immediately, you may disable the next renewal through your online account: https://support.logmeininc.com/gotomeeting/help/cancel-your-account-g2m010011
  
  When you disable renewal, this means your current plan will expire on the listed end date of the last subscription purchase.
- nancya
  New Member
  4 years ago
  It is apparent from talking to support that that the LogMeIn company, which provides me with two services, GoToMeeting and LogMeInPro, has no intention of getting rid of auto renewal and, in addition, will not notify you when your renewal is about to occur and has a policy of refusing to give you a refund once a payment has been made.
  
  The alleged "option" is to log in an cancel your account so that on your renewal date, your account will be canceled. They make no promise to notify you that you account is about to be canceled. It is also not clear when you set up to cancel the account, that it will not cancel the account immediately because that is not explained on the area of the site where you cancel the account. I only learned this is not the case from talking with the support person,
  
  This service is relatively expensive. The quality of the product is good, but I am seriously considering looking for a different service because of the arrogance of this company. No other company that I deal with, even those with autorenewal, refuse to even notify you that you account is about to be renewed.
mlsandreas
Visitor
5 years ago
i subscribed today but i want to cancel my subscription, i cant find any info , email etc , just a phone but no number for my country
- HTX-1
  New Member
  5 years ago
  I have the same issue. I have sat on hold for hours and no one is able to answer calls. There is a button to cancel through the website but it is greyed out.
  - AshC
    Retired GoTo Contributor
    5 years ago
    Hello,
    
    I apologize for the support delays during these times of incredible demand. If you don't see the ability to disable your GoTo subscription renewal online, please click my Community name to send a private message with your login email address.
GlennD
GoTo Manager
5 years ago
Hi Natashausman5,

Your account has been canceled and the most recent renewal refunded. If you reactivate your account in the future you can cancel online anytime before the next renewal: https://support.goto.com/meeting/help/cancel-your-account-g2m010011
- jochyceron
  New Contributor
  5 years ago
  I want to cancel my GotoPC membership, but when i call nobody answer, and i really want to cancel before you guys charge me again.
  - AshC
    Retired GoTo Contributor
    5 years ago
    jochyceron We have agents available currently to assist. Which number did you dial specifically?
    
    (Phone numbers available from this list: https://support.logmeininc.com/gotomypc/help/how-do-i-contact-customer-support-1107395211 )
Coline_EPA
New Contributor
5 years ago
Hi,

I currently have a yearly GTM Pro Account , which is ending in August. If I were to terminate this subscription, would it be effective immediately on my account, after the August invoice? Or is there a notice / specific process to follow to unsubscribe?

Thank you and best regards,

Coline
- GlennD
  GoTo Manager
  5 years ago
  Hi Coline_EPA
  
  Cancelation takes effect at the end of your current subscription, so you would be able to continue using GoToMeeting until August: https://support.goto.com/meeting/help/how-do-i-cancel-my-gotomeeting-subscription-plan
Jnpm
New Member
5 years ago
We have paid subscription GoToMeeting plan, which got auto renewed three month back unknowingly.
Need to know what is the process to apply for plan cancellation and payment refund?

Moreover, I'm locate in Taiwan, which phone number can I call?

Appreciate quick response.

Regards,
Amin
- GlennD
  GoTo Manager
  5 years ago
  Hi,
  
  I see that our support team has already resolved this issue for you. Most GoToMeeting customers can cancel their plan online at any time and their account will expire at the end of their current plan period.
  - ElizabethHutch
    Active Contributor
    5 years ago
    Sorry to jump on this thread but I can't find out where else to ask. I want to cancel my automatic renewal and the three dots at the top right don't do anything and won't open the options to cancel. Can you help?
ssteiger
New Contributor
4 years ago
Hi, my subscription got automatically renewed. I am very unhappy since we haven't used goToMeeting in the past 8 months (due to essential missing features).To just renew subscription without even noticing again about it is just scam style. I directly cancelled and I expect to be refunded for the whole year. Also to call Customer support or to even find any contact except this community is so user unfriendly. Thanks for getting back to me and refund my plan.
- GlennD
  GoTo Manager
  4 years ago
  Hi ssteiger
  
  GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
  - PawełKata
    New Contributor
    3 years ago
    i want cancel automatic renewal and close account - i attached my view, i can't make it by myself. I try to call support but in my country (Poland) no one answer