Forum Discussion

JimLewis's avatar
JimLewis
New Contributor
4 years ago

Audience View Painfully Slow

Hi,

Audience view has slowed down over time.   Now it is painfully slow.   I present from a laptop that is connected to an external monitor via USB C.     I have only one monitor (Dell 43") - so I only need one.   

 

My internet connection is 1G.  Verified at greater than 500 up and down - typically closer to 860 M down and 920 M up.    I use a wired connection.   

 

At the same time, I connected to the meeting with a Microsoft go laptop and watched the presentation there.  This laptop is incredibly underpowered and connected to to the internet via WIFI.   The slides display there with a small lag but nothing like the lag seen in the audience view.

 

Due to its lag, as a presenter I find the audience view distracting and maybe only useful to see if I am actually driving the display, but not as a representation as what the audience is seeing - unless it is emulating what someone over dial-up would see 🙂

 

Yes I use animations.   The same animations that worked well with audience view for years - I have been using GTM for over 8 years now.

  • GlennD's avatar
    GlennD
    4 years ago

    Hi JimLewis 

     

    A delay is when seeing the audience/attendee view is normal since the screen share is being reflected (for lack of a better word), back to you from the attendees, so it is traveling twice. Internet/network latency at the time can come into play. Seeing a delay there does not necessarily mean that your attendees are experiencing any delay on their side. 

     

    Please note: If you are hosting a webcast webinar and join as an attendee from another device you will definitely see a delay and that is normal, but it is not noticeable to your attendees. With the way webcast webinars are broadcast there a delay but it is only observed if you are an attendee in the same room as the presenter.

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi JimLewis  

    Thanks for this feedback. 

     

    Can you specify what the average delay time is, in seconds? 

    • JimLewis's avatar
      JimLewis
      New Contributor
      4 years ago

      Around 3 seconds and the wipe right animation is jerky.    

       

      I setup another laptop and logged in through it and the display was faster and smoother.   So I am assuming there is just something that is slowing down the Audience view - and making it jerky.  Also, I was the only one logged in during this test, so in no way did the Audience view represent the delays that the  audience was actually seeing.  

       

      Mind you, I just did a on-line presentation at a conference that is based in Germany and their "audience view" was almost instantaneous and well aligned with my PowerPoint presentation.  

      • GlennD's avatar
        GlennD
        GoTo Manager
        4 years ago

        Hi JimLewis 

         

        A delay is when seeing the audience/attendee view is normal since the screen share is being reflected (for lack of a better word), back to you from the attendees, so it is traveling twice. Internet/network latency at the time can come into play. Seeing a delay there does not necessarily mean that your attendees are experiencing any delay on their side. 

         

        Please note: If you are hosting a webcast webinar and join as an attendee from another device you will definitely see a delay and that is normal, but it is not noticeable to your attendees. With the way webcast webinars are broadcast there a delay but it is only observed if you are an attendee in the same room as the presenter.