Forum Discussion

benn371's avatar
benn371
Active Contributor
5 years ago

Android Phone Recording not working for organizers which I bought inside a primary account?

I have bought a GTM Business account with an E-mail address and then i bought additional 20 organizers under the same account and added them to this primary account with their respective email IDs. N...
  • benn371's avatar
    benn371
    5 years ago

    Hi AshC,

     

    The issue was not with this account e-mail address it was different and I was able to fix it by setting up personal room for each organizers, without initializing the personal room setup first the meeting is not showing up the record option.

    Thank you very much for helping me out here and the response. Cheers! stay Safe..

AshC's avatar
AshC
Retired GoTo Contributor

benn371  I could only find an expired trial under your Community email address.  Are you certain that you have GoToMeeting Business licenses assigned to all organizers on your account? 

 

If so, are you able to share a screen shot of the Organizer's online recording preferences? 

benn371's avatar
benn371
Active Contributor
5 years ago

Hi AshC,

 

The issue was not with this account e-mail address it was different and I was able to fix it by setting up personal room for each organizers, without initializing the personal room setup first the meeting is not showing up the record option.

Thank you very much for helping me out here and the response. Cheers! stay Safe..