Wrong Time entry in Service Desk Time Option

Question

Hi Guys, i need help. I typed the wrong time for my tickets. I wanted to type 1h but i mistakenly typed 4hrs. is there anywhere i can substract  3 hours? i tried to put -3 but i  got an error saying tht  Hours must be greater than 0.

glennd · Answer

Hi,You should be able to select Time from the drop down menu and edit the entries:&nbsp;http://support.citrixonline.com/en_US/gotoassistservicedesk/help_files/G2ASD060014?title=Use+Time+Ma...

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Wrong Time entry in Service Desk Time Option

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