Forum Discussion

Lynn Coleman's avatar
Lynn Coleman
New Member
11 years ago

View my Tasks

I have assigned numerous tasks to different people but they cannot see them on their dashboards. You can see the tasks column which has a number in it but there is no way to know who the tasks are actually assigned to. Am I missing something?
Question
  • AmberW's avatar
    AmberW
    GoTo Contributor
    8 years ago
    Hi everyone! 

    I have some exciting news regarding Service Desk Tasks!  You can now enable a Task Dashboard so that you can view any Tasks assigned to you, regardless of who the Incident is Assigned to!  I know this was a highly desired feature and I hope you enjoy!  

    To enable: 
    Click on Configure >> Account Wide Settings 
    Click on the Labs tab
    Select to Enable My Tasks View
    Click Save

    Now go to the Dashboard and there will be a new option at the top, next to Incidents, called My Tasks
  • Puneet Ahuja's avatar
    Puneet Ahuja
    New Member
    8 years ago
    How is the progress on this feature? Until there is a tasks dashboard, assigning tasks to other users is not ideal.
  • Morgan Properti's avatar
    Morgan Properti
    New Member
    9 years ago
    We just came onboard with this product and are not getting the notifications. Is there a setting that was missed or a bug that has yet to be resolved?
  • rob111's avatar
    rob111
    Active Contributor
    10 years ago
    It seems that being able to report on tasks would be pretty basic functionality.  We really need the ability to add a dashboard queue that shows tasks assigned to the user regardless of who the incident is assigned to.
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
    Hi Lynn,

    In addition to Glenn's comments we're currently keeping track of requests to add a Tasks Dashboard. I've added your feedback as a +1 against that request.