Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
7 years ago

Users Cannot Send Emails due to RDNS issue

Please help! I've tried finding a solution on my side but I'm just not versed enough with this issue to continue troubleshooting it.   When my users respond to an updated incident via email, instea...
  • sfczarnecki's avatar
    sfczarnecki
    7 years ago

    Glenn,

     

    While waiting for a reply I checked my exchange server for rules or policies and found nothing. I did the same for our firewall and I found an entry that was supposed to be in the whitelisting but was under domain settings. I removed that and it is working now. Thank you! We're good. This can be closed now.

GlennD's avatar
GlennD
GoTo Manager
7 years ago

Hi sfczarnecki,

 

I've located your ticket and I'm checking with our support team now.

 

  • sfczarnecki's avatar
    sfczarnecki
    Active Contributor
    7 years ago

    Thank you, Glenn.

    • GlennD's avatar
      GlennD
      GoTo Manager
      7 years ago

      It's possible that some forwarding rules may have been changed, can you check your rules and that no changes to them have occured? 

      • sfczarnecki's avatar
        sfczarnecki
        Active Contributor
        7 years ago

        Glenn,

         

        While waiting for a reply I checked my exchange server for rules or policies and found nothing. I did the same for our firewall and I found an entry that was supposed to be in the whitelisting but was under domain settings. I removed that and it is working now. Thank you! We're good. This can be closed now.