Forum Discussion

sherrera's avatar
sherrera
New Member
7 years ago

User Not Receiving Notifications via Email when New incident is created

Hi,

I created a new team member's user account with GoToServiceDesk. I have added him to our IT Helpdesk user group so he should receive emails when new incidents are created or when he is assigned a ticket. Unfortunately he is still not receiving any notices via email. Is there something else that needs to be activated on his account?

 

Thank you for any help you can provide me.

 

Sarah

  • AshC's avatar
    AshC
    7 years ago

    sherrera  Sorry for any confusion!

     

    If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.

  • YFTech's avatar
    YFTech
    New Member
    7 years ago

    Experiencing the same issue. Direct messaged AshC for more information

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    sherrera  Sorry for any confusion!

     

    If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.

    • Kevin Ruschman's avatar
      Kevin Ruschman
      Active Contributor
      7 years ago

      I have a new user that is having this exact same problem. I worked with someone in support who couldn't figure out the issue either so we had to just manually set a password so that he could at least access the account.