Email notifications from the Service Desk have the flat design why not update the UI(s) for the User and Customer Portal to also be Flat design? GoToMeeting has it as well for the web app and desktop app. The UX is largely driven by the UI and that's what makes a product pleasant and exiting use.

Hey Brenden,Similar to GoToMeeting, GoToAssist is also moving to the new style. For Service Desk you can go to Configure > Account-Wide Settings > Labs, and opt to try out the new look. We're still actively working on it and releasing updates regularly. Feel free to turn it on and let us know what you think :)

Luke, you just made my morning. It looks so nice I can't stop looking at it!!! FRESH

Arrgeh I switched the new look on to see what it was like. I didn't like the line spacing between incidents, I prever the compact view so switched it back off again but the line spacing in the incident dashboard has not reverted back and is in fact corrupt. How can I completely revert back to legacy view?

Ok I discovered that it's actually the 'Customize the columns visible in the incident dashboard' that messes up the incident dashboard. If that and new look is enabled it's ok, but if new look is disabled the incident board has spacing / cell padding issues. See example:

Like the look but prefer the compact spacing between incidents on the dashboard in the current version.Love the ability to customise the columns on the incident dashboard but since I can't have this active without the new look and large spacing I have to do without it.

User & Customer Portal FLAT DESIGN

troglotech
Active Contributor
10 years ago
AGREE, AGREE, AGREE!!!
Daedalus1
New Member
10 years ago
Agree, I am more interested in development of a quality product rather than a few quick wins! I keep seeing comments about +1 this and that idea in the development pipeline...is there anywhere we can see what is in here or let the end user be more engaged in what is being worked on?
troglotech
Active Contributor
10 years ago
Real estate wasted by skipped lines and useless white space. 'Feature' presented as beta for feed back turns out to be already locked in. This is not an evaluation. Its just a deceptive ploy to elicit free debugging on the backs of your users. Seems like you are just noodling with unneeded (unwanted) cosmetics rather than address many more useful potential enhancements.
troglotech
Active Contributor
10 years ago
Comments re productivity and screen real estate ignored.
Luke Grimstrup
Retired GoTo Contributor
10 years ago
Not yet - you're right it is wrong and we are working on getting it addressed.
rob111
Active Contributor
10 years ago
Thanks Luke, any feedback on the sorting issue? If a report is set to Order By Due date it puts the overdue incidents at the bottom of the page and no way to reverse the order.
Luke Grimstrup
Retired GoTo Contributor
10 years ago
We released the next iteration earlier today that addressed a bunch of the issues raised here and more.
Luke Grimstrup
Retired GoTo Contributor
10 years ago
Yup, we released the next iteration earlier today that addressed a bunch of the issues raised here and more.
Luke Grimstrup
Retired GoTo Contributor
10 years ago
Yup, we released the next iteration earlier today that addressed a bunch of the issues raised here and more.
Luke Grimstrup
Retired GoTo Contributor
10 years ago
Yup, we released the next iteration earlier today that addressed a bunch of the issues raised here and more.

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