Forum Discussion

jason1111's avatar
jason1111
Active Contributor
10 years ago

Unable to change category

Bug seems to occur after running a report that changes the category.

In the video I am changing category from 15 Days Send Reminder to 15 Days Reminder Sent.

As you can see the changes to not apply.  

This prevents us from managing out renewals. We're having to post a comment in the incident to state we've sent the reminder but this requires us to enter each incident to check.

Problem
  • jason1111's avatar
    jason1111
    Active Contributor
    10 years ago
    Of course! & since I've recently learned they only trigger on new save, it will be this that's causing it.  Thanks for your help!
  • jemmyw's avatar
    jemmyw
    Active Contributor
    10 years ago
    It looks like you might have a trigger that is resetting the category.