Trigger based on Keyword

Question

I need to create a trigger that can assign a default priority based on the domain of the senders email address but I cannot figure out a way to do this-it cannot be user specific-I need to create a trigger that says if Email has @whatever.com in it, then default priority is urgent

krista c. · Answer

Hi Lynn,

There's not a way to wildcard addresses in the way you're describing, however if you're going off of domain names, you could accomplish what you're looking for by assigning those customers to specific companies and then having the trigger perform the action based on the company.

You'll want to create the company to look something like this, making sure to specify the domain so that future customers are assigned automatically to the company:

Once the company is created, you will then want to create the trigger to look something like the below:

Let me know how this works for you. :)

lynn coleman · Answer

Thank you so much!!!!   I didn't think of this but it will definitely work for me.

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Trigger based on Keyword

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