We are implementing an idp. It would be nice to add GTA to it.

Hi Nate, Would this be a SAML integration for a single account? If so, I might have some documentation that could help you get started. Luke

I am talking about using SAML assertion for single sign on of all our customers. We are deploying a SAML based identity portal (VMware's Horizon) for Office365, Citrix Netscaler, SharePoint, Blackboard, ERP Systems, OWA, Salesforce ...etc. I have been told that there are ways to incorporate non SAML assertion SSO mechanisms into the portal but it is always much nicer if it is naively supported by the app. On a call with the dev's 8 months or so ago I was told it was on the way. I am also going to reach out to our account manager on this one.

SAML is available for technicians (but very much beta), but not the customer portal at the moment.

Can you provide instructions on implementing SAML for techs? Is SAML still in beta? Will it be available for customers? Our service desk is internal support only for a single AD DS domain and unfortunately with IIS and windows integrated auth customers have to have domain joined machines, browser integrated auth support, and they need to be on the internal network. Customers are not always in the office and on a domain joined machine; therefore they cannot access the service desk to submit incidents. VERY DISAPPOINTING. Our existing service desk that we are replacing supports web SSO via AD FS so this is going to be tough for our customers.

I just wish that I had not been told SAML was on the way. We will now likely have to pay for a custom module in order to support the current authentication method in our portal. Either that or just move to a different product. There is a huge student driven emphasis right now on simplifying web application access.

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Nate Runge
New Member
10 years ago
Well that almost makes it sound like waiting until 2016 for technology relevant in 2010 is a positive thing :]
Bcshay
Active Contributor
10 years ago
Yep. I'll probably have moved on to a different service by then. If you look at every other SaaS Service Desk product on the Market they all support SAML. Your improvements for 2015 should be SAML. A Customer who can log on to the portal without needing to be on the private network is huuuuuuge. This is what drives adoption.
Bcshay
Active Contributor
10 years ago
Make a service difficult to access and Customers won't use it.

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