Support for SAML.

I think you mean Customers. There is no support at the moment for Customers and SAML 2.0.  You can use their implementation of AD authentication via IIS; if it's applicable. 

http://support.citrixonline.com/en_US/GoToAssistServiceDesk/help_files/G2ASD120006?title=Configure+S...

I was able to configure SAML authentication for users and administrators but not customers. This was accomplished using the Citrix WebSSO.

Please tell me that there is a way to do this for our users.

I am waiting on clarification for customers portal also. As you state SSO for named techs is not a deal breaker it's kind of nice to have when even our techs adhere to our internal domain password policies. Also makes it easier to disable their logins to SSO services via AD.

Let me know if you hear anything or have completed some testing in your lab.

We havn't moved forward yet with even enabling it. I'm really suprised that it doesn't support WSFED.

I don't know about the techs vs customers. I assumed that it was for customers but I should have that clarified. I honestly don't care about our technicians signing in through an SSO portal. The whole idea of the portal is to enhance our student experience.

Nate- thanks a bunch. I spoke to a level 2 support for G2A yesterday and they provided the documentation for configuring WebSSO / SAML 2.0. Although AD FS is not technically a compatible IDP it is listed and should work.

I'm told it works with named techs only but it sounds like it will also work with customers. Admins can enable SSO but did your account rep have to enable it for customers?? I'm wondering how that is going to work as techs and customers have different portals.

Brenden,

One of my engineers forwarded me an email conversation that he had with our account rep in March.

Apparently they do support SAML. We were given an internal document on how to configure OneLogin to do SAML auth to G2A.

Just talk to your account rep. They will need to have it enabled for you.

We havn't actually tried to use it yet. I would be interested to know how it works for you.

Luke - can you please update us here. Thanks...

I am not sure what I'm going to do at this point. Sort of in a bind. I am going to check with my account manager on this. I'll have to address this with our CIO and possibly get a refund. Sort of sad cause I love the product.

I just wish that I had not been told SAML was on the way. We will now likely have to pay for a custom module in order to support the current authentication method in our portal. Either that or just move to a different product. There is a huge student driven emphasis right now on simplifying web application access.

Can you provide instructions on implementing SAML for techs?

Is SAML still in beta?
Will it be available for customers?

Our service desk is internal support only for a single AD DS domain and unfortunately with IIS and windows integrated auth customers have to have domain joined machines, browser integrated auth support, and they need to be on the internal network. Customers are not always in the office and on a domain joined machine; therefore they cannot access the service desk to submit incidents. VERY DISAPPOINTING.

Our existing service desk that we are replacing supports web SSO via AD FS so this is going to be tough for our customers.