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Joshua Davidson's avatar
Joshua Davidson
Active Contributor
9 years ago

"Support address" sending in tickets via email stopped working with the patch today

Hi guys,

After updating our software this morning, we are no longer receiving any tickets for emails sent to our support address. I checked the setting " Enable support address: helpdesk@domain.com " and confirmed it was still checked. The mails are going out okay, but are never being made into tickets.

Thanks,
Josh
  • Joshua Davidson's avatar
    Joshua Davidson
    Active Contributor
    Update: All emailed tickets for the day came through from 4:30pm-7:30pm after we left and it looks like they are back to working properly now.