Service Desk slow to load

Did a second trace from a different machine / different network / different internet connection (with the same issues):

PS H:\> tracert desk.gotoassist.com

Tracing route to desk.gotoassist.com [68.64.17.42]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.0.242
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *      163 ms  ae6.cs2.lga5.us.eth.zayo.com [64.125.29.77]
 10   112 ms   112 ms   112 ms  ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
 11   158 ms   158 ms   158 ms  ae13.mpr2.den1.us.zip.zayo.com [64.125.21.254]
 12   159 ms   158 ms   160 ms  ae8.mpr3.las1.us.zip.zayo.com [64.125.24.78]
 13   158 ms   157 ms   158 ms  ae2.mpr2.las1.us.zip.zayo.com [64.125.24.141]
 14   218 ms   158 ms   161 ms  128.177.113.94.ipyx-093447-zyo.zip.zayo.com [128.177.113.94]
 15   159 ms   158 ms   158 ms  173.199.61.3
 16   173 ms   172 ms   172 ms  desk.gotoassist.com [68.64.17.42]

Trace complete.