Forum Discussion

Daniel Kirin's avatar
Daniel Kirin
New Contributor
7 years ago

Search Function

Hi All, Are any updates planned to fix the Search function in GoToAssist?  The ability to sort tickets by Assignees, customers etc would be great. Thanks
Adrian_I's avatar
Adrian_I
Retired GoTo Contributor
7 years ago

Hi Daniel Kirin,

 

I checked with the team and yes, they are aware of issues with the search results at this time.  We have an open active internal ticket to get it resolved but I am unable to provide an ETA.  The team did suggest some workarounds for now:

  • One possible workaround is searching with B# before the incident number  (B#1234)
  • Another temporary workaround is to create a custom search report for what you are seeking and then exporting to excel to sort and search there

I will keep tabs on our internal ticket and update this post when I receive more information.