Resource Allocation & Global Calendar
Resource Allocation & Global Calendar - we need a way to have visibility of time that has been allocated to future incidents/problem/change/etc - at our end we have the same team doing everything in t...
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Hi Dan,
Yes we have tried this before but it's not how we see the product being used. Resource allocation is mainly driven to either stop the agent (or someone else) double booking the agents time etc.
The Calendar Overview, visually, it assists in making quick decisions for time booking - makes the whole process more efficient.
Best,
Gus
Yes we have tried this before but it's not how we see the product being used. Resource allocation is mainly driven to either stop the agent (or someone else) double booking the agents time etc.
The Calendar Overview, visually, it assists in making quick decisions for time booking - makes the whole process more efficient.
Best,
Gus
