Resolved but not closed incidents.
We often mark incidents as resolved but not closed as we sometimes have to wait for testing to be carried out at a later date or for a new release which could take some time. Is there a way we can Mar...
Forum Discussion
Hi Mary,
That change for an incident would qualify for the SLA to be reset. Any change that pauses, then resets the clock will ultimately affect the SLA there.
That change for an incident would qualify for the SLA to be reset. Any change that pauses, then resets the clock will ultimately affect the SLA there.
