Kerry AdsheadNew Member8 years agoResolved but not closed incidents.We often mark incidents as resolved but not closed as we sometimes have to wait for testing to be carried out at a later date or for a new release which could take some time. Is there a way we can Mar...Show More
Mary ForbesActive Contributor8 years agoDoes the sla time start over when you change the status and the clock starts back up?
Recent DiscussionsUnable to Run Application after clicking link from techGoTo Phone Dark ModeAdd a User's Signature to CommentsAUTHENTIFICATIONDuplicate tickets being created via email - suggestions?