Replying directly to a ticket
I'm new to using the gotoassist service desk, so this is probably a very simple question: I enabled email ticket creation for my customers. They can email hd@ph.org to put in tickets. Ticket crea...
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Takes a little getting used to. Anything you type on the add comments box is automatically emailed to the client when you click save.
Actually anything you write in the resolution box is also sent to the client.
Comments you don't wish your client to see can be hidden by checking the box.
I would suggest you add a personal email address and test it out so you can see how things are presented to the client.
Hope that helps
Actually anything you write in the resolution box is also sent to the client.
Comments you don't wish your client to see can be hidden by checking the box.
I would suggest you add a personal email address and test it out so you can see how things are presented to the client.
Hope that helps
