Costas FakebookNew Member9 years agoRe-open incident if customers reply with emailI set my service desk to close incidents with no reply from the customer after 2-3 days and works fine. If the customer replies to the incident through an email, the incident remains closed and just ...Show More
Costas FakebookNew Member9 years agoI made a slight change on the trigger and worked. I will keep you posted.
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