Costas FakebookNew Member9 years agoRe-open incident if customers reply with emailI set my service desk to close incidents with no reply from the customer after 2-3 days and works fine. If the customer replies to the incident through an email, the incident remains closed and just ...Show More
AmberWGoTo Contributor9 years agoHi Costas... I will do some testing on my end and see what we can do to fix this. Sorry this did not work.
Recent DiscussionsUnable to Run Application after clicking link from techGoTo Phone Dark ModeAdd a User's Signature to CommentsAUTHENTIFICATIONDuplicate tickets being created via email - suggestions?