Forum Discussion

Mike Nemer's avatar
Mike Nemer
Active Contributor
9 years ago

Option to set Triggers to execute one-time only

It would be nice if we could set triggers to execute only once. For example, as it stands, let's say you have a trigger set to auto-comment based on a given Custom Field being "Yes". The first tim...
idea
SaschaZ's avatar
SaschaZ
Retired GoTo Contributor
9 years ago
Hi Mike,

Service Desk doesn't currently support "fire once" triggers but that's an interesting use case that you're presenting. If the custom field is changed to YES, then NO, then back to YES, would you expect the trigger to fire again or not? Should the trigger fire on update to the appropriate value or only 1 regardless of what happens after?

Thanks for the feedback!