Forum Discussion

Costas Fakebook's avatar
Costas Fakebook
New Member
8 years ago

Opening Incidents via emails through Hub Transport, opens 3 incidents

I am trying to automate a few things, and I have set a Hub transport rule on our Exchange to forward some specifics emails to our Service Desk. Works perfectly but the only issue is opening 3 identica...
Problem
AshC's avatar
AshC
Retired GoTo Contributor
8 years ago
Hey Costas,
I'm not aware of any kind of email formatting that might trigger multiple Service Desk incidents.  As a test, you could try forwarding these emails to a private address to see how many copies come through, or try forwarding emails FROM a different email provider to see if that helps any.