Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
6 years ago

Not Receiving Email Notifications

We stopped receiving email notifications this morning. We don't get alerts when an incident  is logged nor when it is updated or closed. Is there a global issue or is this just us?
abuschle's avatar
abuschle
Active Contributor

We are seeing long notification delays again today.  Please resolve this!

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

abuschle  I apologize for the delays again.  We are working on a permanent solution to stop recurring email delivery issues.

 

Thanks for your patience, the current delay should not last much longer now.

  • jferfolia's avatar
    jferfolia
    New Contributor
    6 years ago

    We have users not receiving ticket updates at all.

     

    I've just checked our spam and archive service and the email simply never arrived... This causes big headaches as management thinks we are ignoring people.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      jferfolia  I am not seeing anything major on our side that would cause the delivery failure there.  If this is a select group of affected users, you may click on my Community name to privately confirm their email spellings and check our own bounce-filter.