Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
6 years ago

Not Receiving Email Notifications

We stopped receiving email notifications this morning. We don't get alerts when an incident  is logged nor when it is updated or closed. Is there a global issue or is this just us?
sfczarnecki's avatar
sfczarnecki
Active Contributor

Maybe it's us. I'll check our firewall and make sure nothing odd is happening. The delay is about 30 mins.

I'll send you the login momentarily.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

sfczarnecki  Thanks for the update.  It looks like we have one server that could be trouble.  I see some delays in action items, and will update this thread with more info ASAP.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    sfczarnecki  We are no longer seeing delivery delays for SD communications.   Please let us know if you find otherwise, and I appreciate your patience while we resolved.

    • sfczarnecki's avatar
      sfczarnecki
      Active Contributor
      6 years ago

      Great! Thanks for looking into this. Thankfully we've been slow today (I guess most of our customers aren't working today).