Forum Discussion

jason1111's avatar
jason1111
Active Contributor
9 years ago

Non Delivery Alert

Quite often, we input client details from hand written forms they've filled in. Sometimes their email address is hard to read and we have to make a guess on characters. 

I've noticed that when we get the email address wrong, we have no idea if the client is receiving the ticket emails. The only indication is when the client informs us they have had no comms from the ticket system.

It would be very helpful if we received an NDR should an email not reach the recipient. 
idea
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    But if it goes through then there wouldn't be an NDR.
  • jason1111's avatar
    jason1111
    Active Contributor
    9 years ago
    That's the problem. If it doesn't go through, we don't get an NDR.   Should we? Is there something poorly configured at our end?
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    If their MX servers received an NDR, and you wanted to receive a copy, they would have to configure it so the NDR is forwarded to your SMTP address. Nothing you can do on your end.