Forum Discussion

llowying's avatar
llowying
New Member
7 years ago

New user not receiving email after being added to account.

Hi, We are having a similar issue with our system but this is for the initial creation of the account. The email address works as we have sent test emails to the user's email, but even on our mail filter we are not seeing any emails coming from LogMeIn as receipt that this account has been set up. Kind regards, Liam

  • GlennD's avatar
    GlennD
    GoTo Manager
    7 years ago

    Hi llowying,

     

    This can happen when the user you are adding is already in the system or has been activated in the past. If the user remembers having an account previously, they can try signing in with their email address and password. If you click on my profile and private message me the user's email address, I can check for them.