Make the Closure Comment optional?
Can the Optional Closure comment be changed or deleted? Why does it get sent to the user when the ticket is in a resolved status, but not closed. Currently it say "Incident closed as it has been res...
Forum Discussion
Hi Mary,
Apologies, I may have misunderstood your issue. I've had some co-workers take a look at what you have posted and it appeared someone had changed the status fo the incident. I've created a case for you with Support so a Rep will be in contact to investigate further and identify any issues with Service Desk.
Apologies, I may have misunderstood your issue. I've had some co-workers take a look at what you have posted and it appeared someone had changed the status fo the incident. I've created a case for you with Support so a Rep will be in contact to investigate further and identify any issues with Service Desk.
