Forum Discussion

jsips's avatar
jsips
New Member
12 years ago

Is there a way to send a daily report to users with overdue incidents assigned to them?

I am trying to improve the service levels of my team, and in some other tools I have seen the ability to send a daily report to each user with a list of overdue tickets assigned to them. Is this poss...
Question
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
12 years ago
Lynn, Jeff,

Great suggestion - this was one of the considerations we thought about when we originally built our dashboard queues, but we decided not to build it in originally. We've added +2 against this feature request internally.

What I recommend people do as a workaround is create a Message with URLs to Dashboard Queues users might be interested in.

Luke