is there a way to add an external cc contact automatically to incidents
I would like to be able to add automatically an external contact to all tickets for a specific company.
Forum Discussion
Do you know when this might be implemented?
In my workplace we often need to CC in other contacts that are not part of the service desk and having the ability to CC them into the ticket would be a great addition
In my workplace we often need to CC in other contacts that are not part of the service desk and having the ability to CC them into the ticket would be a great addition
