Incorrect Resolve By time for incident created for an event in the past
I had an incident from last Friday, just prior to when I began my trial of GoToAssist Service Desk. I wanted to get it into the system so it could be linked to a Problem and a Change.
I created the incident, made it a P1, gave it an Incident Occurred of "14 Aug 2015, 13:37" and a Resolved on of "14 Aug 2015, 13:58".
I saved the incident, and in the Resolve By area at the top, it shows a Resolution Due of "14 Aug, 12:54", which is obviously before when the incident occurred. Because of that, it's showing the deadline as not being met.
I can only find spots to change the incident occurred time and the resolved on time, so I don't know how to fix this.
Any idea why this would be happening?
I created the incident, made it a P1, gave it an Incident Occurred of "14 Aug 2015, 13:37" and a Resolved on of "14 Aug 2015, 13:58".
I saved the incident, and in the Resolve By area at the top, it shows a Resolution Due of "14 Aug, 12:54", which is obviously before when the incident occurred. Because of that, it's showing the deadline as not being met.
I can only find spots to change the incident occurred time and the resolved on time, so I don't know how to fix this.
Any idea why this would be happening?
