HootSuite AppActive Contributor9 years agoHow do you update an existing incident via email?In response to @tobyw7 on Twitter: https://twitter.com/tobyw7/status/673... @gotoassist How do you update an existing incident via email, when replying from a different email. (added as approved)....Show More
jemmywActive Contributor9 years agoYou should be able to reply or comment on any incident by including the B#1234 reference number any where in the subject line.
Recent DiscussionsUnable to Run Application after clicking link from techGoTo Phone Dark ModeAdd a User's Signature to CommentsAUTHENTIFICATIONDuplicate tickets being created via email - suggestions?