GoToAssist Service Desk Release (38.7)
What's New? Fixes and Improvements for Email Integration • The Service Desk support email functionality (and the ability to use it to submit incidents via email) has been updated and improve...
Forum Discussion
Thanks Luke, any idea on the progress for this issue. We're running a 24/7 helpdesk through GoToAssist and this issue is hampering our ability to address our customers issues. We just confirmed that the problem is still present.
In our scenario, because we've just rolled live with GoToAssist on 1st November, these are the initial days when our customers are getting used to the new process of submitting direct to the respective services via email.
Given that this process is now broken, some of the customers are beginning to question the reliability of the solution we've adopted and we'd like to have it resolved before they completely loose faith and the matter is escalated to board members, where both the solution and people responsible for doing the ground-work and recommending GoToAssist are "canned". Please Assist (Quickly)
In our scenario, because we've just rolled live with GoToAssist on 1st November, these are the initial days when our customers are getting used to the new process of submitting direct to the respective services via email.
Given that this process is now broken, some of the customers are beginning to question the reliability of the solution we've adopted and we'd like to have it resolved before they completely loose faith and the matter is escalated to board members, where both the solution and people responsible for doing the ground-work and recommending GoToAssist are "canned". Please Assist (Quickly)
