GoToAssist Service Desk Release (38.7)
What's New? Fixes and Improvements for Email Integration • The Service Desk support email functionality (and the ability to use it to submit incidents via email) has been updated and improve...
Forum Discussion
Hi Guys
This upgrade seems to have broken our utilization of GoToAssist (to some degree)
We created new services this morning and assigned those service to our [Company] and we'd got email registration on. What has happened is that, out of say 50 users, 20 are getting registered as customers of this new service, however 30 are not getting through and the service owner is receiving messages that emails from these users don't have access to the service
Perhaps just a slight glitch in the rollout. Can someone please address this? We have logged ticket with helpdesk and they've escalated to engineers, but it is affecting us and we're looking like idiots having sold the company of the benefits of GoToAssist, when some of our customers are not able to send through their requests
Thanks
This upgrade seems to have broken our utilization of GoToAssist (to some degree)
We created new services this morning and assigned those service to our [Company] and we'd got email registration on. What has happened is that, out of say 50 users, 20 are getting registered as customers of this new service, however 30 are not getting through and the service owner is receiving messages that emails from these users don't have access to the service
Perhaps just a slight glitch in the rollout. Can someone please address this? We have logged ticket with helpdesk and they've escalated to engineers, but it is affecting us and we're looking like idiots having sold the company of the benefits of GoToAssist, when some of our customers are not able to send through their requests
Thanks
